Get in Touch
Have questions, feedback, or need support? We'd love to hear from you! Choose your preferred contact method below.
Want a New Feature or Integration?
We're constantly improving SyncSymptom based on user feedback. Here's how to request new features:
- •Feature requests: Email us at contact@syncsymptom.com with your ideas
- •Data sync integrations: Want to sync your data to your own database or service? Let us know via email
- •Clinic integrations: Healthcare providers interested in integration? Contact us via any social media channel or email
Your feedback helps shape the future of SyncSymptom!
Frequently Asked Questions
How do I get started with SyncSymptom?
Visit our app at app.syncsymptom.com, create an account, and start tracking your symptoms immediately. Check out our articles for helpful guides and tips.
Is my health data secure?
Absolutely. We use industry-leading encryption (TLS 1.3 for transmission, AES-256 for storage) and follow best security practices to ensure your health data remains private and secure. We never sell your data to third parties. Read our Privacy Policy for complete details.
Can I delete my account and data?
Yes! You have complete control over your data. You can delete your account and all associated health data anytime through your account settings. All personal data is permanently deleted within 30 days. See our Privacy Policy for more information.
How do I use the Telegram integration?
Simply search for @SyncSymptomBot on Telegram, send /start to connect your account, and you can start logging symptoms, meals, activities, and more directly through Telegram. It's fast, convenient, and syncs with your main account. Learn more in our Telegram Integration Guide.
Is SyncSymptom a medical device or diagnostic tool?
No. SyncSymptom is a personal health tracking tool designed to help you monitor patterns and communicate more effectively with your healthcare providers. It does not provide medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for medical decisions. See our Terms of Use for full disclaimers.
What's the response time for support inquiries?
We typically respond to support emails within 24-48 hours during business days. For faster responses, reach out via Telegram (@SyncSymptomSupport). Emergency security issues are prioritized and addressed immediately.
Can I export my health data?
Yes! You can export your complete health data at any time in multiple formats including PDF (for doctors), CSV (for spreadsheets), and JSON (for technical use). Your data is yours, and you can take it with you anytime.
Do you have a mobile app?
SyncSymptom works seamlessly in your mobile browser and can be added to your home screen as a progressive web app (PWA). We also offer Telegram integration for quick mobile logging. Native iOS and Android apps are planned for future releases.
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